Frequently Asked Questions

1. Do you have a showroom?

Interior Design Online is purely an online retailer by not having the limitations of a showroom we can offer an extensive range of product at significant savings, reaching customers  all over New Zealand with the convenience of shopping from the comfort of home.


2. Can you send larger images?

Yes when possible we are more than happy to send larger images, please email your query to [email protected]


3. Can we view product?

On some occasions this can be arranged depending on where you are located and if the item is available to be viewed.


4. Do you discount for large orders?

Our prices are already competitve, for larger orders please inquire and we can see what we can do. 


5. How much will my order cost to ship?

We will get an accurate quote for delivery to your door and subsidise this cost where possible. When placing an order we will always send a quote for delivery and your credit card will not be charged unitl the price is accepted.


6 How long will my item take to deliver?

This depends on where you are located, we do our best to give you an accurate ETA, but cannot be held responsible for the freight companies not delivering on time. Please allow anywhere from 3-20 working days.


7. If an item is out of stock can I back order?

Yes if there is a new shipment due in, we ask for  30% deposit to back order items.


8. Do you offer Trade discounts?

We can offer a discount to those in the design trade. This amount depends on the item and the quantity, please inquire.


9. What happens if I change my mind?

Interior Design Online cannot take goods back on a change of mind basis. We endeavour to provide as much information about the product as possible so your decision to purchase is an informed one.


10. What happens if an item is damaged?

Before taking receipt of the order, please check for any faults or damages and make notes of any defects on the delivery docket. If possible take a photo of the fault.  Interior Design Online must be notified of the fault within 24 hours on 0800 436 654 0r [email protected]. Failure to do so may will mean that any freight insurance is void. Once we have the details we will liase with our suppliers regarding the appropiate action to reach a solution. Damaged or faulty items will be replaced at no charge.


11. Can we collect our order ?

On some occasions yes, this is on a case by case basis, please inquire.


12. Where are you based?

We are an Auckland based company, we dispatch our products from many locations not necessarily Auckland.

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