In these Terms and Conditions "we" and "us" mean Interior Design Online Limited and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between Us and you for the supply of products for sale by Us on our website ("Products"). No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email. These Terms and Conditions apply to New Zealand Sales only.
1.1 We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
2. Order Placement:
2.1 Any order that is placed by you through this website is an offer by you to purchase a product/s for the price (including delivery, and any other charges and taxes) specified in this website at the time you placed your order or, where the price cannot be determined at the time the order is placed, then as advised by us. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product/s, an error in the price or the description of the product as shown on this website or due to an error in your order.
3. Ordering Procedure:
3.1. How to Order: Ordering with Us is simple-please follow the below steps.
(a) Add any items that you wish to purchase to your shopping cart.
(b)You will be asked to submit an enquiry form with your address details and any queries you may have regarding the item. We will then endeavour to get back to you with a price for freight to the address you have given and answer any queries within 24 hours.
(c) When you log back in to our website to continue your purchase the freight charge will be added to your shopping cart and you can then proceed to the checkout with your order. If you do not accept the freight charge you may cancel the order at this time.
(d)Once your order is in the system we will issue you with an order number and you can proceed with your chosen payment method.
(e) When payment is received and cleared we will contact you via email with an estimated delivery date and begin processing your order.
3.2.Out of Stock Situation:
(a) In the event that a product is out of stock We will contact you by email or phone and give you an indication as to availability and an anticipated delivery time.
(b) If you advise us that you wish to proceed with the purchase on a back order basis you will not be able to subsequently cancel the purchase. Please refer to Cancellation of Order below.
3.3. Custom Orders: Ordering custom pieces may result in a longer lead -times and can be affected by stock of fabrics if required. We will advise approximate lead- times.
4.1 Prices of products and any charges and taxes displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices shown on this website are in $ NZD. All prices are exclusive of any delivery charges which will be advised separately if applicable.
5. GST and other Taxes:
5.1 All prices displayed on the website are inclusive of Goods and Services Tax (GST) applied at the current rate (presently 15%.)
6. Delivery Information:
6.1 Delivery Address: It is critical that you provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A post office box address cannot be accepted. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery. 6.2 Delivery Instructions: Please provide clear delivery instructions within the "Special Delivery Instructions" area of the online checkout. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, highrise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary. For example, special equipment may be needed or extra labour required to complete the delivery. This may incur an additional charge by the freight company. We will advise you of any additional charge and you must make payment of this additional charge directly to Us using one of the options outlined in the Payment Options section below. 6.3 Delivery Times:
(a) If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
(b) In most cases We expect delivery to have be completed within 5-21 (for items that are in stock) days of placement of your order. For custom made items an approximate lead-time will be given at the time of order. We will give you the best possible date we can for delivery but cannot guarantee this date. It is imperative that someone is at the specified delivery address on any given day during normal business hours Monday to Friday to accept delivery of the goods. Freight carriers will do their best to contact you on the number provided prior to delivery however in some cases they may arrive without calling first in which case if there is no one to meet the delivery another time will need to be rescheduled.
(c) Please note for custom orders where pieces are made to order an estimated lead-time will be given at the time of placing the order. This can be anywhere from 4 -12 weeks depending on the item. For items with a lead-time over 4 weeks a 50% deposit will be required to activate the order with the balance payable prior to delivery. For deliveries with in 4 weeks full payment is required before goods are delivered.
6.4 Receipt of Delivery: Upon receiving your goods, please unwrap and check them for damages faults before signing for them. If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments. If possible please take a photo of the fault and get in contact with us and we will arrange for the item to be collected and replaced. You must notify Us of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 0800 436 654 or email email@example.com Failure to do so, will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately.
6.5 Insurance: We will arrange delivery of your purchases for you. We will do our very best to obtain the best possible freight charges. Goods are covered by insurance with our suppliers while they are in transit to you.
7. Payment Options:
7.1 Payment of your purchases can be made as follows:
- Credit Card
- Direct Deposit
- Internet Banking- Please include your order number or invoice number and surname when making electronic payments.
Goods will be despatched once full payment is cleared.
7.2 Our account details are as follows: Interior Design Online Ltd, BSB: 010258 Account Number: 0079932-00 Reference: Your Order Number and Surname
8. Refunds & Returns Policy:
8.1 We are unable to refund for "change of minds", so please choose carefully. Good images and dimensions are on our website, please measure your space and check dimensions and ask questons if you are unsure of anything to do with our product. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.
(a) Where your products are damaged in transit;
(b) Your goods have a manufacturers fault/flaw or damage;
(c) The incorrect item has been delivered to you.
8.2 We are careful to inspect all goods before they are sent out however if there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the incorrect or faulty item and delivery of the correct item. You will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item.
8.3 We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
8.4 Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make to make the purchase.
9. Cancellation of Order
9.1 You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:
(a) if your order has not been placed with the supplier and you have paid by cheque or electronic funds transfer we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Us.
(b) if your order has not been placed with the supplier and you have paid by credit card either over the phone or via our online payment system you will be offered a full refund less any fees charged to us by the bank to make the refund transaction.
10.1 All goods remain the property of Us until the cost of the goods and any related reasonable costs incurred by us have been paid for in full
11.1 We will meet our responsibilities under the Consumer Guarantees Act 1993. If the goods are being purchased for a business then the Consumer Guarantees Act does not apply.
11.2 Where the goods are subject to a manufacturer's warranty then this will also apply. The goods will not be covered under warranty for normal wear and tear or for damage caused to them due, amongst other reasons, to improper use or cleaning.
11.3 Please note that, as wood and most of the fabrics are a natural material, light tone differences among the various elements that make up the product may occur. Moreover, if the products are purchased in different periods, the elapsed time and climatic conditions can cause variations in colour and/or tonality and We cannot accept any claim in this regard.
11.4 Where We accept a claim, it will be up to Our discretion as to whether the goods will be repaired, replaced or a refund offered to You.